As Aksaray Esse Life ("we", "us" or "company"), we value the privacy of our customers. This Privacy Policy explains our practices regarding the collection, use, and protection of personal data in the context of services we provide via Instagram.
Important Note: This policy applies to data we collect via the Meta (Facebook/Instagram) Platform API and is fully compliant with the Meta Platform Terms.
1. Data Controller
Company Name: Aksaray Esse Life
Address: Taşpazar Mah. Atatürk Bulvarı 7. Cad. Piri Mehmet Paşa Çarşısı D Blok Kat :1 No: 11 MERKEZ / AKSARAY
When you use our Instagram DM (Direct Message) service, we collect the following information:
Instagram User ID (IGSID): The unique identifier assigned to you by Instagram
Username: Your Instagram handle (@username)
Profile Information: Your name, profile photo (if any)
Message Content: The full content of the direct messages you send us
Media Files: Photos, videos, or other media you send us
Communication Date and Time: The timestamp of your messages
Interaction History: Your messaging history with us
2.2. Automatically Collected Technical Data
Message metadata (message ID, timestamp)
Platform information (Instagram App, Web, etc.)
Session information (session data)
2.3. Data We Do Not Collect
Data we do not collect without explicit consent:
Your Instagram password or login credentials
Credit card or payment information (except Meta Pay)
Data from third-party applications
Your location data (unless explicitly permitted)
3. Purposes of Data Use
We use the personal data we collect only for the following purposes:
3.1. Primary Purposes
Customer Service: Answering your questions via Instagram DM, creating appointments, and providing support
Appointment Management: Booking beauty services and sending reminders
Communication: Informing you about campaigns, updates, and services upon your request
3.2. Secondary Purposes
Improving service quality
Measuring customer satisfaction
Fulfilling legal obligations
Preventing fraud and abuse
Meta Platform Compliance: We process your data only as described in this privacy policy and in full compliance with the Meta Platform Terms. We never use your data beyond these purposes.
4. Data Sharing
4.1. Sharing with Third Parties
We do not share your personal data with third parties except in the following situations:
Meta/Instagram: Automatic data sharing with Meta occurs due to the use of the Instagram Messaging API
Legal Obligations: In case of court orders, legal processes, or official requests
Your Explicit Consent: With your explicit approval
4.2. Data Sale
We never sell, rent, or disclose your data to third parties for commercial purposes.
4.3. International Data Transfers
Your data may be processed on servers outside Türkiye due to Meta's global infrastructure. These transfers are:
Within the scope of KVKK (Turkish Personal Data Protection Law)
Compliant with GDPR (EU General Data Protection Regulation)
Secured by Meta's data protection protocols
5. Data Retention Period
Active Conversations: 24 hours from the last message
Conversation History: For the duration of the legal retention period
Deletion Request: Deleted within 30 days upon your request
Inactive Accounts: Automatically deleted if no interaction for 2 years